Refund policy

Returns and Cancellations

We stand by everything we create and it is so important to us that you are over the moon with your purchase. If you have any concerns regarding your order please email us at celestialcrystaljewelry@gmail.com. We handle returns on a case by case basis. We do not except returns on custom orders, discounted jewelry and wholesale orders. If a return is to occur your item must be in the same condition that you received it, unworn and unused. Buyers will be responsible for paying shipping cost.

If you have placed an order and are wanting to cancel it please email us at celestialcrystaljewelry@gmail.com. Orders can only be canceled within the first 24 hours.

We are also happy to exchange your item for something of equal value. Custom orders are not eligible for an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused. To start an exchange you can contact us at celestialcrystaljewelry@gmail.com. Buyers will be responsible for paying shipping cost. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Once an item is shipped it is out of our hands - we do not offer refunds on orders that are lost in the mail. If you receive your item damaged due to mishandling by USPS, please included images of the mailer/box. Please see our shipping policy for more information regarding lost packages.